Zaybair Service Terms

Effective date: 15 October 2026

This version incorporates the approved Zaybair US launch and onboarding operating rules.

1. Contracting parties and agreement

Your service provider is Yusuf Gangat, an individual / sole proprietor based in South Africa, trading as Zaybair. Business/postal address: 15 The Braids Road, Emmarentia, Johannesburg, South Africa. Contact: [email protected]. The client is the business identified in the agreed service scope, acting through an authorised representative.

These terms cover the Managed Plumbing Website and Website + Google Search Ads packages. Accepted clients receive a client-specific Client Service Agreement through the Zaybair onboarding portal. It records at minimum your identity, package, price, scope, territory, applicable founding/free-period terms, the applicable Service Terms version/effective date, and any agreed client-specific additions or deviations.

Both you and Zaybair electronically accept the agreement by entering your names. The portal records an auditable acceptance trail including the agreement identifier, version and body, signature events, timestamps and available technical audit information. An IP address, where available, may form part of that audit information; its capture is not an absolute contractual condition. The system generates an agreement record/PDF for reference.

If the signed Client Service Agreement conflicts with these Service Terms, the Client Service Agreement controls the client-specific commercial details. These Service Terms continue to govern the general service conditions unless the Client Service Agreement expressly states otherwise.

Website use is governed separately by Website Terms. An enquiry or application does not itself form a paid-service order or authorise billing. Acceptance of the agreement or preview does not by itself approve paid continuation after a free period; that requires the explicit approval described in section 3.

2. Suitability, founding places and homepage preview

The founding offer is for a maximum of five suitable US plumbing businesses in total across both packages, not five per package. Applying does not guarantee acceptance or reserve a place. Suitability depends on the business’s needs, information/access, ability to review work, and ability to continue at the stated price if satisfied. For Ads, suitability also includes territory, services/search demand, budget, access and capacity to handle enquiries. There is no required sales call to apply.

Accepted clients receive a personalised homepage preview before the full website is built. The rest of the website is built after you approve the direction and accept the agreement incorporating these Service Terms. Homepage/design direction approval must be given in writing through the onboarding portal, email, WhatsApp or another durable written record. Silence does not count as approval. Final website launch approval should also be recorded in writing, and Zaybair records the website launch date. No guaranteed launch deadline is promised.

The founding offer supports Zaybair’s US expansion, portfolio, feedback and client relationships. Reviews and feedback are voluntary; service is not conditional on a positive review. Case-study publication and use of client identity/assets require appropriate permission, which must be obtained before publication.

3. Packages and founding free periods

The combined package’s website may launch before its Google Ads. Its free 30-day management period starts only when the Ads go live. Combined clients do not receive a separate 60-day website-only trial. Record the website launch date, Ads launch date and relevant free-period end date.

If Ads cannot launch for an extended period because you have not supplied required access, approvals, information, budget or other inputs, Zaybair may ask you to provide those inputs, move to website-only service, or pause/end the arrangement. There is no automatic conversion to US$129/month after a fixed number of days and no entitlement to indefinite free hosting. Any move to paid website-only service requires your explicit approval and the agreed package-change terms in section 8.

The free period expiring does not trigger automatic billing. Paid service begins only after your explicit approval, recorded in a durable written form such as email, WhatsApp or the onboarding system. Silence, submitting an application, expiry of the free period and approval of the preview do not count as approval to enter paid service. The first paid service period and billing date must be recorded with that approval.

4. Website scope

Both packages include:

• Up to 10 standard pages based on actual business need, with copywriting and responsive/mobile implementation.
• Enquiry/contact forms.
• SSL, hosting, backups and routine care while hosted by Zaybair.
• Two consolidated initial revision rounds before launch.
• Up to 30 minutes per month of minor website updates, with no rollover of unused time.

Minor updates can include small changes to services, hours, photos or wording. Major redesigns, new substantial functionality and unlimited work are not part of this allowance. A consolidated revision round is one collected set of feedback on the initial work, rather than an unlimited sequence of new directions. Work outside the agreed scope or the included 30 minutes/month of minor updates must be separately scoped, priced and approved by you before work begins.

Standard Privacy Policy, Cookie Policy, Website Terms and ordinary service/legal policy pages do not count toward the 10-page website limit. This page-count treatment does not promise professional legal advice or approval of your policy wording.

Routine support is provided through agreed channels on normal business days. There is no formal service-level agreement (SLA) or guaranteed response time at launch. Genuine outages and serious availability problems receive priority on a reasonable-efforts basis. Hosting, SSL, backups and routine care are included while your website is hosted by Zaybair. Operational backup/restoration details are maintained according to the production setup. No guaranteed uptime or restoration SLA is promised at launch.

5. Google Search Ads scope and spending

The combined package adds Google Search Ads setup and ongoing management, conversion tracking, monthly advertising reporting, and campaign-related landing-page improvements where appropriate.

Standard combined scope is one plumbing business, one service territory and up to US$5,000/month in Google ad spend, unless separately agreed. Multiple locations, materially larger accounts or broader scope require separate assessment and pricing. The US$5,000 figure is a standard-scope ceiling, not included ad credit or a required spend.

There is no universal minimum Google ad budget. Suitability and budget are assessed for your territory, services and ability to handle enquiries. Google ad spend is payable directly to Google, separate from Zaybair’s fee, including during the free management period. Google billing remains directly in your Google account. You confirm the agreed budget and authorise campaign launch in writing. No campaign should be intentionally launched before that required authorisation. Zaybair records the Ads launch date.

Tracking must be configured consistently with the client’s applicable privacy requirements and agreed responsibilities, as addressed in section 12. Tracked contact actions are not confirmed customers, jobs or revenue. Reporting does not guarantee that every enquiry is measurable. Google controls its platform, policies, approvals and auction decisions; Zaybair cannot guarantee approval or continuous ad delivery.

6. Client responsibilities

You must provide accurate business/services/territory information, content and assets you have rights to use; provide required account/domain access; review work and consolidate feedback; approve launch and advertising budget; and respond to enquiries generated for your business. Do not ask us to publish misleading claims or unlawful content.

You are responsible for the legality and accuracy of supplied business claims, permissions for supplied materials, and business-specific notices/consents. Zaybair remains responsible for its own obligations. Delays in information, access or approvals may affect delivery. Combined-package Ads-launch delays are addressed in section 3; delay does not authorise automatic billing or silent acceptance.

7. Exclusions and third-party costs

Unless separately agreed, the packages do not include ongoing SEO; Meta/Facebook, Instagram, Microsoft or TikTok Ads management; call answering; booking systems; customer portals; online payments; ecommerce; custom integrations; a client CMS/editing dashboard; email hosting; unlimited revisions/ongoing work; major redesigns under the minor-update allowance; or paid third-party software/licences.

Paid third-party software, licences, migrations, external hosting and other outside costs are not included unless expressly agreed. Zaybair will not incur or pass through a new paid third-party cost without your approval. Google ad spend is paid directly to Google as described in section 5.

Your domain belongs to you from the beginning. Wherever practical, you purchase and hold it directly in your own account. Zaybair may assist with setup, DNS and configuration. Domain renewal responsibility and renewal cost remain with you unless expressly agreed otherwise.

Invoices will provide the applicable payment instructions. Any payment provider used for a client transaction may apply its own terms and privacy practices. Zaybair will not require an automatic card mandate for the launch service unless the client separately agrees to one.

8. Paid billing, taxes and price hold

After explicit written approval to continue, service is month-to-month and billed monthly in advance. Payment covers the upcoming service period. The first billing date and service period are recorded with your approval. Zaybair may issue the invoice approximately seven days before the upcoming paid service period. Payment is due by the start of that period, using the payment details supplied with the invoice. No automatic card mandate is required at launch. No late fee or payment surcharge applies unless separately approved later. If an approved invoice remains unpaid, Zaybair may pause affected service after reasonable written notice, subject to section 14.

For qualifying founding clients, the launch price is held for the first 12 paid months of the originally accepted package. Free months do not count toward this hold or other paid-month thresholds. If you change packages, the new package uses the then-agreed price unless Zaybair expressly agrees otherwise. The original price hold does not automatically transfer to the new package.

After the founding 12-paid-month price hold expires, Zaybair may change the service price by giving at least 30 days’ written notice. A new price does not apply retroactively, and you may cancel before it takes effect. Any separately agreed package price continues until changed in accordance with this rule. Price changes must not override an applicable unexpired founding price hold.

Paid months carry across Website-only and Website + Ads toward the six-paid-month website ownership threshold if paid website service remains continuous. Free periods do not restart or stack. A package change does not create another founding free period.

Fees are exclusive of any taxes Zaybair is legally required to collect from you. If Zaybair becomes legally required to collect a tax in connection with the services, the applicable amount may be added to the invoice. No separate tax is assumed at launch unless collection is legally required. This is not a claim that US sales tax or South African VAT is currently charged, or that prices are globally tax-inclusive.

9. Cancellation

You may cancel in writing before the next billing date. Zaybair will acknowledge cancellation in writing. There is no cancellation penalty and no additional notice period. Service continues through the end of the already-paid billing period.

Genuine billing errors will be corrected. Fees for a legitimately delivered paid service period are ordinarily not refundable merely because you later cancel. This is not a blanket no-refunds rule and does not restrict mandatory legal rights or remedies.

When Google Ads service ends, you keep ownership of and access to your Google Ads account. Zaybair may remove or reduce its management access. Managed campaigns should be paused where necessary to prevent unintended spend; you may later reactivate them yourself or through another provider. Google billing remains your responsibility. Ending Zaybair’s service does not automatically cancel every third-party charge.

10. Free-period end and non-continuation

At the end of the relevant founding free period, paid service begins only on explicit client approval at the stated package price. There is no automatic billing merely because time has elapsed. Website-only has 60 free days of hosting/care from website launch; combined has 30 free days of management from ads launch.

Our operational target is to send a reminder around seven days before the free period ends and a final reminder at or near expiry. These are targets, not guaranteed reminder deadlines. Paid service still requires explicit approval, whether or not a reminder is received.

For website-only clients who do not continue after the 60-day free period, no paid billing starts and the domain remains theirs. The hosted website may remain live for a seven-day grace period. After that, Zaybair may take it offline. There is no indefinite free hosting.

For combined clients who do not continue after the 30-day free Ads-management period, no paid Zaybair billing starts and Zaybair stops management. Managed campaigns should be paused so unmanaged spend does not continue unintentionally. You keep ownership of and access to the Google Ads account and may reactivate campaigns yourself or through another provider. Google billing remains your responsibility. The website may remain live for the same seven-day grace period. After that, Zaybair may take the hosted website offline unless another arrangement is agreed. There is no separate 60-day website-only trial or indefinite free hosting.

Client-specific website files/content remain recoverable for 30 days after service ends. After that, active copies may be deleted in the normal course of operations. Backup copies may persist temporarily according to normal backup rotation. The recovery window does not create ownership rights before six paid months or promise an automatic transfer of Zaybair-built files. Other client records remain subject to the Privacy Policy and applicable legal/accounting retention requirements.

11. Account ownership, website eligibility and handover

Your domain belongs to you from the start. Ads clients own their Google Ads account from the start and keep access to accounts connected to their business.

After six paid months, provided your account is current, you become eligible to request client-specific website files, client-specific content and transferable client-specific configuration under these transfer terms. Free months do not count. Paid months across both packages count if paid website service remains continuous. Transfer is not automatic on the sixth payment, and not every system, licence or feature is transferable.

If you cancel before completing six paid months, you keep your domain, Google Ads account, supplied content/materials and your own business accounts. You do not automatically become entitled to the Zaybair-built website files. The 30-day recovery window in section 10 does not change that threshold.

For standard handover, submit a written transfer request. Zaybair will verify six paid months and current account status. The normal handover target is within 10 business days of the written request, subject to that eligibility check; this is a target rather than a guaranteed deadline. There is no standard Zaybair handover fee for normal file handover. You pay third-party hosting, migration and licensing costs, subject to the approval rule in section 7. Unusually complex migration work must be separately scoped, priced and agreed before it begins.

After eligibility, Zaybair provides the client-specific website source/build files and available transferable client-specific configuration in the practical format used by the production stack. This does not promise a particular CMS, WordPress export, one-click migration or universal hosting compatibility.

Transfer excludes reusable agency assets, templates, internal systems, agency tooling/licences and non-transferable third-party components, which Zaybair retains. Client-supplied material remains subject to your and the relevant rights holders’ rights. Where a third-party component requires a replacement licence or separate provider account, that becomes your or your new provider’s responsibility unless expressly agreed otherwise. Any rights needed to use embedded reusable components must be addressed in the applicable licensing arrangements; no transfer of agency ownership or non-transferable licence is implied.

Standard Zaybair hosting/care ends at the end of the applicable paid period unless another arrangement is agreed. After transfer, you or your new provider are responsible for hosting, maintenance, deployment and applicable licences.

12. Confidentiality and privacy

Each party must use the other’s confidential business information only for the agreed services and disclose it only where needed for delivery with appropriate protection, with permission or as legally required. This does not cover information already lawfully public, independently developed or lawfully obtained without confidentiality restrictions. Ending the service does not itself make confidential information public.

The Privacy Policy explains Zaybair’s handling of its own prospect/client information. Client enquiry data and tracking may require a separate processing agreement allocating roles, instructions, security, subproviders, international processing, incidents, rights assistance and deletion/return. These terms do not themselves establish a complete data-processing agreement or substitute for your own public privacy/cookie notices or required consents. Applicable responsibilities and any required processing agreement must be assessed for the actual services and data flows.

13. Performance expectations

We do not guarantee rankings, traffic, enquiries, leads, customers, jobs, revenue, ROI or any minimum advertising result. Outcomes depend on factors such as the market, spend, competition, client offering and enquiry handling. A preview, Demand Report or past result is not a performance guarantee. This does not remove responsibility for delivering the agreed services or rights that cannot lawfully be excluded.

14. Suspension and termination

Zaybair may pause affected services if an approved invoice remains unpaid, required access is unavailable, a material breach prevents delivery, or instructions would require unlawful or infringing conduct. Zaybair will give reasonable written notice, explain the issue and allow a reasonable opportunity to address it where practical. Urgent security or availability threats may require immediate protective action; Zaybair will explain that action as soon as reasonably practical.

If the problem cannot reasonably be resolved, the affected arrangement may be ended with written notice. Any pause or ending must be proportionate to the issue and applicable law. Ordinary cancellation and free-period non-continuation remain governed by sections 9 and 10. Ending the service does not arbitrarily forfeit your supplied materials, domain, Google Ads account or existing ownership eligibility. File recovery and eligible handover remain subject to sections 10 and 11. Mandatory rights and remedies are preserved; no cancellation penalty or automatic post-trial billing is created by this section.

15. Responsibility, liability and indemnity

Each party remains responsible for its own conduct and obligations under the agreement and applicable law. Nothing in these terms excludes or limits rights, remedies or liability that cannot lawfully be excluded or limited. The no-performance-guarantee wording does not remove Zaybair’s responsibility to provide the agreed services.

These terms do not introduce a monetary liability cap, blanket exclusion of loss or a separate contractual indemnity. Any additional protection would need separate, legally reviewed wording; it is not implied by these terms.

16. Disputes, governing law and changes

Please contact us to explain a service concern so it can be considered. This request does not make contact a condition of exercising mandatory legal rights. These terms do not introduce compulsory arbitration or a fixed escalation timetable.

The agreement is governed by the laws of the Republic of South Africa. Gauteng, South Africa, is the intended venue for disputes before courts with appropriate jurisdiction, subject to mandatory law and any rights or jurisdiction rules that cannot lawfully be displaced.

The price-change notice rule in section 8 governs price changes within its scope. Other proposed changes to your service agreement will be communicated in writing and recorded if agreed. Publishing new website terms does not by itself amend an existing service agreement, the founding price hold or ownership eligibility. A future Malaysia relocation/incorporation requires identity/privacy/contract updates and review of any contract-transfer requirements before a new entity is represented as the provider.

17. Contact

Service/legal questions: [email protected]. Postal contact: Yusuf Gangat, trading as Zaybair, 15 The Braids Road, Emmarentia, Johannesburg, South Africa.